Returns & Refund Policy

We want you to love your Topscent scent block. If you're not completely satisfied, here's how returns work.

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your product, for any reason. You then have a further 14 days to return the item to us.

How to Return

  1. Email us at hello@topscent.co.uk with your order number

  2. We will confirm your return and provide the return address

  3. Post the item back to us (return shipping is at your cost unless the product is faulty)

  4. Once received and inspected, we will process your refund

Refund Timeline

  • Refunds are processed within 5 working days of receiving your return

  • Money will be credited to your original payment method

  • Please allow up to 10 working days for the refund to appear in your account

Conditions

  • Products must be unused and in original packaging to qualify for a full refund

  • Opened scent blocks that have been used cannot be returned for hygiene reasons (unless faulty)

  • Gift sets must be returned complete with all contents

Faulty Products

If your product arrives damaged or faulty:

  • Email us within 48 hours of delivery with photos

  • We will send a free replacement or issue a full refund (including return shipping costs)

Subscriptions

  • Cancel anytime through your account. One click. No questions asked.

  • Refunds for subscription orders follow the same policy above.

Contact

Email: hello@topscent.co.uk Response time: Within 24 hours (Monday to Friday)

Last updated: July 2026