Privacy Policy

Topscent Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit topscent.co.uk or make a purchase from us.

Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ Email: hello@topscent.co.uk

1. What Data We Collect

When you visit our site or make a purchase, we may collect:

  • Identity data: Name, email address, delivery address

  • Payment data: Processed securely by Shopify Payments (we do not store card details)

  • Technical data: IP address, browser type, device, pages visited, time on site

  • Marketing data: Email preferences, subscription status

2. How We Use Your Data

We use your data to:

  • Process and deliver your orders

  • Send order confirmations, shipping updates, and receipts

  • Manage your subscription (if applicable)

  • Improve our website and customer experience

  • Send marketing emails (only with your consent)

  • Comply with legal obligations

Under UK GDPR, we rely on:

  • Contract: To fulfil your order

  • Legitimate interest: To improve our services and prevent fraud

  • Consent: For marketing emails (you can withdraw anytime)

4. Who We Share Data With

We share data only with:

  • Shopify (e-commerce platform and payment processing)

  • Royal Mail / Evri / DPD (shipping and delivery)

  • Klaviyo (email marketing, with your consent)

  • Google Analytics (anonymised website usage data)

We never sell your data to third parties.

5. Data Retention

  • Order data: 6 years (tax/legal requirements)

  • Marketing data: Until you unsubscribe

  • Technical data: 26 months (Google Analytics default)

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Withdraw consent for marketing

  • Object to processing

  • Data portability

To exercise any right, email: hello@topscent.co.uk

7. Cookies

See our Cookie Policy for details on how we use cookies.

8. Changes to This Policy

We may update this policy from time to time. The latest version is always available at topscent.co.uk/policies/privacy-policy.

Last updated: July 2026